Returns & Refunds Policy

Welcome to Napshield, where we are dedicated to providing you with products that effectively solve your problems. We firmly believe in the efficacy of our products and recommend a minimum usage period of 14 days before considering a return. However, if you are unsatisfied with your purchase within 60 days of our money back guarantee, please reach out to us at support@napshield.com.

Cancellation Policy:

Please be aware that any changes or cancellations to your order must be made within 24 hours of placing it. After this timeframe, we may not be able to accommodate your request as the order will have already entered the processing phase. If you do cancel your order within 24 hours, we will process your refund within 7 business days.

60-Day Money Back Guarantee:

We are confident in the effectiveness of our products and encourage you to try them for a minimum of 14 days to fully experience the benefits of Napshield. However, if you are still dissatisfied and wish to return the items, you may do so within the 60-day period covered by our money back guarantee. Kindly note that shipping fees, if applicable, are non-refundable. To initiate a return, please reach out to our support team by filling out the form on our Contact Us page or directly emailing us at support@napshield.com. To expedite the process, please provide your Order Number or the Name and E-Mail Address used to place the order.

Damaged Items:

We take utmost care in packaging our products to prevent any damage during shipping. We consider an item damaged if it has a defect or if the product is physically broken. However, please note that damaged packaging caused by shipping, such as dented boxes, without affecting the product's condition, is not considered damage. If your item arrives damaged, please notify us within 72 hours of delivery by emailing us at support@napshield.com and including a clear photo of the damage. We will assess your eligibility for a replacement at no additional cost. Please note that we do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery:

While we strive to deliver your order promptly, we cannot be held responsible for any delays in shipping or delivery that are beyond our control, including those caused by the courier, customs, or other unforeseen circumstances. If you encounter any issues with your delivery, please contact the courier directly for assistance. We are not liable for any lost, stolen, or delayed packages.

Please be aware that we reserve the right to modify this Return & Refund Policy at any time. It is the responsibility of the customer to review the most recent version before purchasing and using our products. By purchasing and continuing to use Napshield products, customers indicate their acceptance of this Return & Refund Policy.